If you recently tried to reset your password but didn't receive the SMS text message with password reset instructions, it could be due to one of the reasons below.
Did you check your spam folder?
Please check your text message inbox to see if the password reset instructions were incorrectly flagged as spam.
Are you using the correct phone number to login?
If you entered a phone number that isn't associated with your Happy Hearts account, you won't receive a text message. The phone number that you used to enroll for your Happy Hearts account is your username and is what needs to be entered in order to log into the app. If you don't remember the phone number on your account or would like to change it, reach out to support@happyhearts.com and we can help you.
Was your phone number entered correctly?
Typing quickly or using large fingers on a small screen is a recipe for typos. Please check to make sure you entered your phone number correctly. Did you remember to enter the area code as well?
Did you enter a landline instead of a mobile/cell number?
The only way to log in with a phone number username is via SMS text message. If you enrolled with a landline phone number, please reach out to support@happyhearts.com and we can help you change your username.
Do you have a strong internet connection?
Your phone may show that you have a Wi-Fi connection even if it's a very weak connection or the connection has disconnected. Please turn off your Wi-Fi and then turn it on again before trying to log in again or try again in a place with a strong, reliable internet connection.
Still need help? Reach out to us at support@happyhearts.com and include the following details:
- Username (email or phone number):
- Phone type (iPhone/Android):
- Details about the problem you're experiencing: