If you meet the eligibility criteria but are still having trouble enrolling, here are some common issues to consider:
Your information doesn't match your Medicare records. Your name, date of birth, and other details must match exactly what Medicare has on file. When entering your information, be sure to keep the following in mind:
- Hyphenated last name (Smith-Johnson)
- Name suffix (Sr/Jr/III)
- Using middle name as first name
- Name abbreviation (Jimmy vs James)
- Name change (married name, legal name change)
- The zip code on file with Medicare (if you recently moved, this might not be your current address yet)
You don't have the qualifying type of Medicare coverage. Happy Hearts is only available to people with Original Medicare Parts A and B, with Medicare as their primary payer. You cannot be enrolled in Medicare Advantage, PACE, or hospice.
You don't meet the clinical criteria for any available track. The registration website will show you which health conditions qualify for each track. If your condition doesn't match the available tracks, you won't be able to enroll at this time.
You've recently enrolled with another ACCESS participant. If you were already aligned with another ACCESS program for the same track within the past 90 days, you may not be able to switch yet. ACCESS generally allows you to switch after the first 90 days.
You're in the control group. For evaluation purposes, CMS has assigned some Medicare beneficiaries to a comparison group that is not eligible to enroll in ACCESS programs for 12 months. This is a random assignment for evaluation only and is not based on anything about you or your health.
Your Medicare eligibility couldn't be verified. If there's a delay in Medicare's records being updated, it may take a few days before you can enroll. Try again in a few days. If you continue to have issues, contact Medicare for more information at 1-800-MEDICARE (1-800-633-4227). Teletypewriter (TTY) users call 1-877-486-2048.
Still need help? Reach out to us at support@happyhearts.com and include the following details:
- Username (email or phone number):
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- Details about the problem you're experiencing: